24/7 Emergency Response Line

Our incident response team is available 24/7/365. Follow the steps below while our team is en route.

Critical First Steps

IMPORTANT: Take these immediate actions while waiting for our response team

Do NOT power down affected computers - this destroys valuable volatile memory evidence
Do NOT delete or rename any files - this can destroy evidence, compromise investigation, and make file restoration impossible
Do NOT attempt to "clean" or run anti-virus software - this can alter evidence and system state, potentially making file recovery impossible
Do NOT restore from backups without professional guidance - this can overwrite evidence and potentially destroy any chance of recovering affected files
Do NOT stop a running encryptor - interrupting the encryption process could leave files in an incomplete state, making restoration impossible

Disconnect affected systems from the network immediately (unplug network cables/disable Wi-Fi)
Document any unusual behavior, error messages, or system changes
Take photos of any error messages or unusual screens
Identify and isolate any other potentially affected systems
Keep affected systems powered ON unless specifically instructed otherwise

While waiting for our response team, please gather the following information if readily available:

Number and types of systems affected (servers, workstations, mobile devices)
Hardware specifications including makes, models, and serial numbers of affected devices
Network configuration and connectivity status of affected systems

Total number of users in the organization and number of affected users
Number of physical locations and which ones are affected
Inventory of potentially compromised accounts (usernames, email addresses, and affected systems)
List of accounts that may need immediate credential changes

Critical business functions or services currently affected
Types of data potentially at risk (customer data, financial records, intellectual property)
Estimated business impact and operational disruption level

For non-urgent communication or to send documentation:

For immediate text communication:

I agree to receive text messages from Auri Security at the phone number provided.